Employee
Attributes
Specific
attributes: job-related e.g. technical knowledge; good working
procedures e.g. health and
safety, security; work attitudes
General
attributes: skills e.g. planning skills, organisational skills, time
management, team working,
verbal skills, written
communication skills, numeracy, and creativity
Attitudes:
preferred e.g. determined, independent, integrity, tolerance, dependable, problem
solving, leadership,
confidence, self-motivation
Specific
attributes
|
Definitions
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Technical knowledge
|
A person working within the ICT would need to
ensure that they have a good understanding of different aspects of their job.
For example, a technician would need to know how to change something internal,
such as a RAM. (1)
|
Health and safety
|
In ICT, the health and safety issues that a
worker would have to worry about would be things such as, eye strain, back
pain, repetitive strain injury (RSI), deep vein thrombosis and stress. (2)
|
Security
|
In all areas of work, security is very
important when computers are involved. These security measures include
backups, firewalls, encryption, software patches/updates, anti-virus and
anti-spyware software, access rights, auditing, user ID’s and passwords. (3)
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General attributes
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Definitions
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Organisational skills
|
It’s important for someone to have
organisation skills in the workplace because if they plan they will be able
to decide which is the most important, and are able to accomplish the tasks
fairly quickly knowing what order to do them. They also have to manage time
when doing these tasks as some might need more time than others, or may have
a closer deadline. (4)
|
Teamwork
|
Teamwork is important in the workplace
because it increases performance in work production. It can benefit employees
because they are sharing the workload, building mutual associations,
increasing the work pace, learning opportunities, lessening risks, first-rate
output, a healthy competition, mutual creativity, job satisfaction, mutual
organizational interests and overall reputation of the organization. (5)
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Written communication
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Written communication is important in a
workplace because it is a record of what has happened, evidence of what has
happened, delegation by sharing information throughout the company in different
departments, contact to maintain communication with clients, employees and
suppliers, and advertising to attract prospective buyers/customers. There are
five types of written communication:
·
Contracts and agreements – in the form of a letter to offer a possible
employee, a letter of intent, confidentiality agreements, terms and
conditions, business introduction letter etc.
·
Emails – emails have replaced handwritten letters, but the basic
letter writing and other skills for writing apply in written these emails.
Emails in the workplace can be used as evidence in a court of law.
·
Intranet – the intranet can be used for vertical (from the top of
the management to the employees) and horizontal (within a single department
on the same level) communication. Companies use intranet, which gives them
the facility of being connected via a network to the workstations of their
colleagues.
·
In-house Newsletters/Magazines – it helps employees explore their
hidden talents and everyone gets to know everyone better when they see them
in the journals.
·
Others – other small forms of written communication includes
notices, circulars, rosters, posters, memos etc. They are seen all across the
office and can be changed frequently. Sometimes they can very crucial forms
of written communication. (6)
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Attitudes
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Definitions
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Independent
|
When employees to advance their independence,
it helps them grow personally and professionally. It also allows managers to
concentrate on other tasks, knowing that workers are getting on with the job
and making profit for the company. (7)
|
Dependable
|
Dependability is an important quality for a
worker as it allows a wider variety of job performance categories. A
dependable employee shows up for work on time everyday, produces consistent
work and can apply company policies and business strategies evenly to each
task and assignment. (8)
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Leadership skills
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Leadership skills is an important quality for
a work because it means:
·
They have direction – they are focused on their job and aren’t
easily distracted. They work proactively, seeking new ideas and ways to
improve things. They provide others with direction as well, and they inspire
others to be dedicated.
·
Leaders are good communicators – they interact well with others
despite personality types and know how to confidently and effectively convey
messages to others. They also remember little things about other colleagues,
like their interests, skills and experiences, which strengthen their working
relationship and encourage them to be more dedicated.
·
They are positive – they don’t focus on the negatives, but show
others how important their contributions are. So when they are faced with a
problem, they don’t get wrapped up with the negatives, but look for the best
solution and focus on reaching it.
·
Successful leaders are solutions-driven – they see the problem
and work for a solution, and encourage others to help them. Leaders see the
bigger picture and constantly moving toward a specific goal. (9)
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Bibliography
(1) http://wiki.answers.com/Q/What_does_technical_knowledge_mean
(2) http://www.teach-ict.com/gcse_new/health_safety/miniweb/pg4.htm
(3) http://www.teach-ict.com/as_a2_ict_new/ocr/AS_G061/317_role_impact_ict/ict_crime/miniweb/pg7.htm
(4) http://www.buzzle.com/articles/organizational-skills-in-the-workplace.html
(5) http://blog.rozee.pk/2010/02/03/teamwork-essence-workplace-productivity
(6) http://www.buzzle.com/articles/written-communication-in-the-workplace.html
(7) http://www.helium.com/items/1887161-how-to-encourage-independence-in-the-workplace
(8) http://smallbusiness.chron.com/dependability-important-person-workplace-15463.html
(9) http://community.gettinghired.com/blogs/articles/archive/2010/10/04/the-importance-of-leadership-in-the-workplace.aspx
